Have you ever been part of a team, church, whatever, and one person is a problem person? What do most people do? They avoid the situation. They talk about the person behind his/her back. They complain. But do these methods really improve anything?
The answer is having open, honest communication in the first place. The secondary answer is that someone needs to say something.
I found this article at Fast Company. It is a good read for pastors and leaders who are setting policy and working with staff members.
It is a challenge to be open and honest. It is also a challenge to receive open and honest. Part of the challenge is determining if it is REALLY honest and true.